Provided technical assistance to users on Google Workspace, resolving issues related to email, calendar, and other suite applications. Handled support requests, ensuring quick and effective problem resolution to guarantee client satisfaction.

Provided technical support on Microsoft 365, assisting users with issues in applications like Outlook, SharePoint, and Teams. Collaborated on incident resolution and optimization of Microsoft tools for improved team productivity.

- Monitored and quickly responded to IT-related requests.
- Maintained computer systems and provided support during failures.
- Responsible for PCs, printers, servers, and related equipment.
- Installed, configured, and updated software on PCs.
Effectively resolved technical issues, ensuring minimal response time and user satisfaction.